Our ethos will be open, positive and inclusive and will be built on values of respect, equality and fairness. We are committed to equal opportunities practice and ensure that our policies and procedures are not directly, or indirectly, discriminatory.
Accessibility – We will endeavour to provide support services to anyone affected by ABI in Oxfordshire, who is otherwise excluded from statutory service provision due to eligibility criteria.
Purposefulness – Our services will be meaningful and purposeful to meet the needs of those affected by ABI – i.e. they will supplement formal rehabilitation, increase health, wellbeing and independence.
Service User Centred – Service users will be key partners in the design, development, implementation and evaluation of our services and their personal journey through them.
Equality – Headway Oxfordshire will promote equality of those affected by ABI within the community and when engaged with our services. As an employer and service provider we will be inclusive regardless of ethnicity, gender, sexuality, faith or disability and will provide training on equality and diversity as part of our training remit.
Quality – Headway Oxfordshire will ensure that our service provision is of a high quality and seeking to continually improve – in that we will (as a minimum) meet the Headway (UK) standards and contractual requirements associated with grant givers or contracting bodies.
Fairness – All service users and staff will be treated with respect and dignity. Their views will be listened too. Our complaints procedure will be clear and easily accessible. As an employer Headway Oxfordshire are committed to providing a supportive working environment and promoting the personal and professional development of our staff.